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Privacy Policy

Last Updated: March 9, 2026
Welcome to the official DISANTINO website (hereinafter referred to as the "Website" or disantinowater.com).For product sales, delivery, and customer service within the Taiwan region, DISANTINO Bottled Water Trading LLC (UAE) has authorized DISANTINO Taiwan Inc. to manage all relevant operations and services.

To safeguard your privacy and personal data security, we collect, process, and utilize your personal data in accordance with the Personal Data Protection Act of the Republic of China (Taiwan) and relevant regulations. Concurrently, this policy aims to explain how we use Cookies and similar tracking technologies (collectively referred to as "Cookies") to enhance your user experience when you visit our Website or use our digital platforms.

To ensure you can use the various services of this Website with peace of mind, our Privacy and Cookie Policy is detailed below:

Scope of the Privacy Policy

This policy applies to the collection, processing, and utilization of personal data involved when you use the services of this Website. This Website may contain links to third-party websites; when you navigate to other websites via links on this Website, please refer to the privacy policies of those respective sites, as this policy does not apply to such external links.

Methods of Personal Data Collection

When you visit this Website or use our services, we will request you to provide necessary personal data depending on the nature of the service:
  • Information You Provide Voluntarily: This includes your name, email address, phone number, physical address, order and transaction details provided when creating a member account, placing orders, contacting customer service, subscribing to newsletters, or participating in events.
  • Information Automatically Collected by the System: When you browse this Website, our servers may automatically record your IP address, time of access, browser type, device information, browsing history, and clickstream data.

Use of Cookies and Tracking Technologies

To optimize your hydration experience and digital interaction, we utilize technologies such as Cookies and pixels:
  1. What are Cookies? Cookies are small text files stored on your device that enable this Website to recognize your preferences and provide a seamless service.
  2. Types of Cookies We Use:
    • Strictly Necessary Cookies: Maintain core website functionalities (such as secure login and consent preference settings). These Cookies remain always active.
    • Functional Cookies: Used for sharing social media content, collecting feedback, and delivering personalized experiences.
    • Analytical Cookies: Help us understand visitor interactions (such as traffic metrics and bounce rates) to optimize website performance.
  3. Marketing and Advertising Cookies: Placed by us or our advertising partners to build a profile of your interests and display relevant DISANTINO content on other platforms.
Third-Party Tracking: Certain pages on this Website contain third-party content (such as social media buttons or maps). These third parties may set Cookies in accordance with their own respective privacy policies.

Crafting Your Tailored Experience (Cookie Management)

Apart from the Cookies strictly required for website operation, you retain complete control:
  • Cookie Preference Center: You can adjust your settings at any time via the "Cookie Preferences" link located at the bottom of the webpage.
  • Browser Settings: Most browsers allow you to block Cookies; however, doing so may affect the functionality of this Website (such as placing orders or accessing member-exclusive areas).

Purposes of Personal Data Utilization

The Company collects the aforementioned data (including voluntarily provided and automatically collected information) primarily for the following purposes:
  • Processing product sales, orders, deliveries, and customer service.
  • Managing member accounts and distributing marketing materials (where explicit consent has been obtained).
  • Enhancing service quality, user experience, system security, and conducting market research and analysis.
  • Handling relevant matters in compliance with laws, regulations, or competent authority mandates.

Sharing and Security of Personal Data

  1. Sharing Principles: We do not provide your data to third parties unless your consent is obtained, required by law, or necessary for contract fulfillment (such as disclosing data to logistics partners or payment processors). Relevant data may also be shared between the DISANTINO Dubai headquarters and the Taiwan branch office to ensure comprehensive service.
  2. Data Protection: We implement reasonable technical and administrative measures to prevent unauthorized access. Access to your data is restricted strictly to authorized personnel, and commissioned third parties are equally bound by equivalent data protection obligations.

User Rights

Under the Personal Data Protection Act, you possess the rights to inquire or review, request copies, supplement or correct, request the cessation of collection/processing/utilization, and request the deletion of your personal data.

Policy Revisions and Contact Information

This policy may be amended from time to time and will be published on this Website. If you have any questions or wish to exercise the aforementioned rights, please contact:
DISANTINO Taiwan Inc.
Customer Service Email: hello@disantinowater.com