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Return Policy

7-Day Product Evaluation Period

In accordance with Article 19 of the Consumer Protection Act, our store offers consumers a 7-day product evaluation period (including weekends and public holidays) starting from the date of product delivery.
Please note that the evaluation period is not a trial period. Returned items must be in brand-new condition and with complete packaging (including the main product, accessories, internal and external packaging, accompanying documents, complimentary gifts, etc.). Otherwise, returns cannot be accepted.

Return Shipping Fees: Pursuant to the Consumer Protection Act, consumers are not responsible for any return shipping costs. Our designated logistics partner will handle the collection of the returned items.
Refund Form: All refunds will be issued via the original payment method. We do not substitute cash refunds with store credit or reward points.

Return and Exchange Process

If you discover any damage, defects, or incorrect items upon receiving your products, please contact our customer service team within 7 days of delivery. Kindly provide the following information so we can assist you as quickly as possible:

Full Name
Order Number
Contact Phone Number
Name of the Product to be Returned
Reason for Return and Accompanying Photos

The Process is as Follows: Contact Customer Service → Return/Exchange Eligibility Confirmed → Prepare the Complete Product and Invoice → Item Collection by Our Designated Logistics Partner.

Refund Information

Credit Card Payments: Once the return is successfully verified, the funds will be credited directly back to the original credit card account used for payment.
Cash on Delivery (COD) / Bank Transfer: Once the return is successfully verified, please provide your bank account details. The refund amount will be wired directly to your designated account.

Conditions Where Returns Cannot Be Accepted

Returns requested after the 7-day product evaluation period has expired.
Products that have been opened or used, or items damaged due to human error (e.g., stains, malfunctions, breakage, wear and tear, or dirt).
Incomplete or damaged packaging of the returned items, or missing invoices/accessories.
Returns deemed to be malicious or involving abusive bulk returns.

Order Cancellation

You can cancel your order free of charge before the items enter the packaging process. Once an order has reached the packaging phase, it can no longer be canceled. To request a cancellation, please email your order number to hello@disantinowater.com as soon as possible.

Customer Service Contact Information

Customer Service Email: hello@disantinowater.com
Customer Service Hotline: (02) 2995-9188
Contact Address: 7F.-2, No. 646, Sec. 5, Chongxin Rd., Sanchong Dist., New Taipei City 241, Taiwan (R.O.C.)